Personal Summary

Adaptable and motivated IT student with a strong foundation in customer service, sales, and technical support. Eager to leverage a B.S.C in Information Technology and hands-on experience in fast-paced environments to transition into a software development role. A proven problem-solver and collaborative team member committed to technical excellence and driving customer-focused solutions.

Professional Experience

Floor Staff

Wetherspoon Hamilton Hall, London | Jan 2025 – Sept 2025
  • Delivered prompt, friendly, and professional customer service in a high-volume pub and restaurant.
  • Operated tills, processed payments accurately (cash and card), and managed end-of-shift cash handling.
  • Maintained complete cleanliness and presentation of the dining and bar areas to ensure a welcoming atmosphere.
  • Worked collaboratively with bar, kitchen, and management teams to fulfill customer orders efficiently.

Kitchen Assistant

Big Bite, Newbury Park, London | Aug 2024 – Jan 2025
  • Assisted in efficient food preparation and order management during high-volume periods.
  • Maintained rigorous cleanliness and hygiene standards in all kitchen areas, adhering to UK food safety regulations.
  • Supported kitchen operations by managing stock levels and collaborating with the team to ensure smooth service.

Salesman

Khaja Hardware Store, Dhaka, Bangladesh | Feb 2021 – Aug 2022
  • Provided expert product knowledge and personalized assistance to customers, resulting in consistent sales.
  • Managed sales transactions, including accurate cash handling, invoicing, and payment processing.
  • Monitored inventory levels, restocked shelves, and created effective product displays to drive customer engagement.